Net Promoter Score — Part 2

NPS metrics are highly customizable and should be tailored to your organization. Regrouping with your stakeholders to determine what matters most for your product is the best practice.

Treating OKRs Fairly

Failing to achieve intended results with OKRs could point to a fundamental team failure rather than a broken framework. By nature, OKRs are not intended to be magical solutions to team dysfunction.

Net Promoter Score — Part 1

Despite all the disadvantages, there is an important reason NPS is still the leading advocacy measurement method: Your advocates give you feedback for free.