Counting on Beans, Knots, and Notches

We will always be prone to error no matter what we are counting, measuring, and analyzing. While we are getting much better at data collection, we will always be chasing that perfectly clean data set.

In Search of the Most Important SaaS Metric

While SaaS will probably never have a “single most important metric,” it will have more perspectives if we keep thinking about it.

Treating OKRs Fairly

Failing to achieve intended results with OKRs could point to a fundamental team failure rather than a broken framework. By nature, OKRs are not intended to be magical solutions to team dysfunction.

Net Promoter Score — Part 1

Despite all the disadvantages, there is an important reason NPS is still the leading advocacy measurement method: Your advocates give you feedback for free.